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FAQs

Q: Do I eat the meals hot or cold?

A: This is totally up to you! Some of our breakfast meals are enjoyed best chilled (Granola & Yoghurt, Chia Pots etc) but overall the decision is yours. Most of our customer love to heat up their lunch and dinner meals. You can do this a few ways; either pour the meal into a small frying pan with a drizzle of oil (we like to use coconut), heat the meal until it’s piping hot. Or, if you’re on the go and can find yourself a microwave, heat up the meal for 1 min 30 seconds, give it a good stir, then put it back in the microwave for another 1 min 30 seconds.

Q: How do deliveries work?

A: At BALANCE, we like to keep things super fresh, as we know that food at it’s freshest is full of nutrients. Plus, it just tastes better! So we split your orders into two separate deliveries:

Delivery 1 arrives on a Sunday and contains meals for Monday through to Wednesday.

Delivery 2 arrives on a Wednesday and contains meals for Thursday and Friday.

When you place your order, you’ll be able to specify different addresses for the two delivery dates, if needed.

Q: Can I change my delivery address?

A: Yes, however we require 3 working days notice in order to update this on our systems and ensure all delivery labels are accurate.

Q: What time will my delivery arrive?

A: Deliveries can be made anytime from 9am – 6pm on Sundays and Wednesdays. You will receive a text / email notification on the morning of your delivery from our courier service. This notification will provide you with a 1-hour timeslot for your delivery. This timeslot will depend on the drivers delivery route in your area.

We recommend that you put your meals / snacks in the fridge as soon as possible once received.

As your delivery contains perishable goods, your delivery must be signed for, otherwise it will be left in a safe place on the premises or destroyed by our couriers. If you are not available at the time of delivery, please ensure that either someone is available to receive your box or otherwise the parcel will be left safe on the premises or destroyed by our couriers.

We do not recommend changing your delivery date via the DPD app, as it is important your delivery arrives on the day intended to remain fresh. We cannot be held responsible for issues with parcels if you have requested to change your delivery date manually.

Q: I have a multiple week plan, can I make changes to my meal choices?

A: Yes, you can change your menu! Please email us to discuss this, we require any changes to be sent over by 8pm on a Thursday evening in order to update your order for the upcoming week.

Q: I have an allergy or intolerance to an ingredient in one of your meals, what should I do?

A: Please email us to discuss this, before placing an order. We may be able to tweak certain meals to avoid an ingredient you are intolerant to, however we cannot guarantee this. We take allergens very seriously and strongly advise customers with allergies to contact us and discuss in detail before placing an order. Our suppliers and production team handle a wide range of ingredients, so we can’t guarantee that no traces of other allergens may be present. Please do not leave allergy information in your order notes, this is for delivery purposes only. BALANCE Meals cannot guarantee that there will not be any traces of the 14 key allergens listed by the Food Standards Agency in any of our meals.

Q: Can you tell me how many calories I need to consume?

A: In regards to daily calorie / nutritional requirements and supplementation, we are unfortunately unable to advise on this. For best results we always recommend combining healthy, whole meals with regular exercise and any supplements recommended by your medical professional. Always seek medical advice before starting any weight loss, diet plan or exercise regime. Information provided by us at BALANCE is not medical advice nor a substitute for medical treatment.

When utilising BALANCE meals services, you acknowledge that meals plans issued are not aimed to diagnose, treat, prescribe or cure any medical conditions. By ordering with us, you acknowledge that you understand that our meal plans are recommendations and that you should seek the advice of a registered dietician or doctor if you feel you have a medical condition to diagnose, prescribe or treat any nutritional based issues.

Q: Do you have an animal welfare policy?

A: At BALANCE, we’re all about fresh, nutritious food. Animal welfare is important to us and we take great care in who we work with. Our suppliers have all been vetted and we make sure we use the highest quality ingredients possible. Our chosen suppliers mean we have the best quality available.

The protein sources used in our meals are all higher welfare, such as grass fed beef and marine fed Salmon (RSPCA certified). All of our other fish can be traced directly to source, such as Seabass, King prawns etc and come with species and catch area information.

Balance Meals adopts the Better Chicken Commitment for 100% of the chicken in their entire UK supply chain and will meet all the standards in it by 2026 at the latest.  

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